| |
| Client Interaction |
|
|
| |
Our main goal is to make a client's life easier. We solve most of the technical problems internally within our Company, so a client is usually only informed that the project is implemented. When necessary, however, our specialists are ready to supply technical consulting of any depth concerning the project; this approach allows a client to be aware of as many project implementation details, as he/she desires.
The interaction between our Indian base and the UK market is very smooth and technology assisted. We are connected over the phones and also by the internet medium for our clients. We have our own private Leased line to support calling between the UK and the Indian end. This has made a drastic effect in the client accessing us.
We offer also a wide selection of planning and budgeting models for our services. The most widely used models are as follows:
|
| |
| Project-based Plan (the most common one) |
| We provide the estimate for the work that is necessary to be done before the project start (using a detailed specification). When required, we can create detailed specifications for a project. The advantage of this approach is that a client knows the project budget and time limits before the project start. The model of interaction with a customer for this plan is described in the section Project-based Interaction Plan. |
| |
| Time-based Plan |
| We "lend" to a customer a certain work resource (e.g. 2 full-time developers + 1 tester), so the customer have to pay the Company a certain stipulated sum monthly (number of working hours during a month * service rate). This approach is used for software testing service, in case of absence of exact technical specifications, etc. The model of interaction with a customer for this plan is described in the section Time-based Interaction Plan. |
| |
| Service Purchase Plan |
| In this approach the Company sells certain services using a fixed price (mainly Web Design services). |
| |
| |
| Interaction with a Customer During Order Execution |
|
|
We wish to be on a continuous contact with the customer during the development phase to facilitate the full development of the application as per the client's need. Our Uk and Indian end is connected through our highly innovative systems and also the telephone lines.
Result of Order Execution
Final product output . After work completion i-serve IT will deliver to Customer the assembled and completely operational work product. Testing. Final version is put to three-stage testing; therefore we deliver to Customer a very high-quality product. Product implementation and setup. If it is needed, our specialists will remotely install and configure the created product at Customer's servers.
|
| |
| |
| |
| |